Need help to find/fix my lag problem.

[w1cx]

Hey guys, so since I had to change my internet provider, i've been having lag issues. At 1st I was thinking it was'nt fast enough so I upgraded it to 120mbps. I still have problem only on my PC....laptop/firestick/phones are all good in the house. My only option is to use a wifi adapter on my pc but I'm literally right on top of the router so signal is excellent. I had 0 issues before switching provider and I was on wifi. 

 

Now I see my wifi disconnecting/reconnecting few times per day on the bottom right corner of my desktop. I though it was my adapter getting old so I brought a new one and it's still happening... 

 

On my lagometer, I have some yellow spikes and big chunk of red. 

 

 

 

Here's my winMTR report for jay1

 

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            Cogeco.local -    1 | 1124 | 1120 |    1 |   13 |  244 |  103 |
|                              10.183.0.1 -    3 | 1037 | 1010 |    9 |   15 |  176 |   14 |
|                           172.30.14.189 -    3 | 1037 | 1010 |   12 |   18 |  175 |   18 |
|        2-2-8.bear1.Montreal2.Level3.net -    3 | 1037 | 1010 |   13 |   18 |  175 |   16 |
|      ae-2-3601.ear3.NewYork1.Level3.net -   93 |  242 |   17 |   22 |  242 | 1700 |   25 |
|     CHOOPA-LLC.ear3.NewYork1.Level3.net -    3 | 1029 | 1000 |   27 |   34 |  196 |   31 |
|                vl42-br2.pnj1.choopa.net -    3 | 1029 | 1000 |   22 |   31 |  219 |   28 |
|         vl110-c8-7-b4-1.pnj1.choopa.net -    3 | 1033 | 1005 |   25 |   31 |  196 |   29 |
|                   No response from host -  100 |  229 |    0 |    0 |    0 |    0 |    0 |
|                               8.9.4.227 -    4 | 1009 |  975 |   21 |   29 |   86 |   30 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

Is it my internet provider the problem or it's something I can fix by my PC ? 

 

Thanks guys

[Arkinder]

Hi w1cx,

 

Make certain that you've tried resetting the router. If you have a separate modem and router then try connecting directly to the modem with an Ethernet cable then to router just to make certain that everything is working as expected. If this continues let me know and we can review some wireless specific troubleshooting steps. What Operating System are you using?

 

Regards,

Arkinder

 

[Valk]

When I had problems with my internet, it was purely down to my internet provider and others being on the internet at the same time. I had to upgrade and now it's all fine. Maybe try looking and your provider.

[THE BEAST]

https://www.cogeco.ca/en/support/outages      if this is ur internet provider u can see if there r outages 

[w1cx]

2 hours ago, Arkinder said:

Hi w1cx,

 

Make certain that you've tried resetting the router. If you have a separate modem and router then try connecting directly to the modem with an Ethernet cable then to router just to make certain that everything is working as expected. If this continues let me know and we can review some wireless specific troubleshooting steps. What Operating System are you using?

 

Regards,

Arkinder

 

Thank you, I will try it when I can. I have to move my whole PC to try with a cable... or maybe buy a long ethernet cable and return it after the tests. I'm using Windows 10 Pro 64bit. 

 

1 hour ago, valkk said:

When I had problems with my internet, it was purely down to my internet provider and others being on the internet at the same time. I had to upgrade and now it's all fine. Maybe try looking and your provider.

Yeah if I could switch back I would but I can't. I had the same provider when I joined FA and I had no problem with it. I'm also wondering why it's only on my PC and not the other devices.

 

28 minutes ago, THE BEAST said:

https://www.cogeco.ca/en/support/outages      if this is ur internet provider u can see if there r outages 

Thanks mate. No outages in my area. Sometimes it's ok but most of the time it's not.

[Arkinder]

Hi w1cx,

 

It can be a common problem that resolves itself. However, considering the packet loss at the router level that may not be the case. It's best to use standard troubleshooting first that you might get from calling technical support anyways.

 

Regards,

Arkinder

[Gladiator]

You habe the Problem all the time or only at the evening? 

[w1cx]

11 minutes ago, Gladiator said:

You habe the Problem all the time or only at the evening? 

It happens to me during the day as well, during the evening it seems better until the clock hit 10:45-11pm. Then my wifi icon goes crazy disconnect/reconnect but my gf is usually watching her shows (firestick) and there's no signal lost there. 

[Barn!e]

change the channel on the wifi network in the router page. usually 192.168.0.1 in your browser.

 

Make sure ports are forwarded in the router for ET

 

ask your provider for fastpath also known as interleaving off

 

check power profile to make sure wifi power management isnt the issue

[daredevil]

WinMTR for 100 packets will help. 1000 packets is for datacenter to tell me aka us fuck you cos overall % is less. For finding issues, 100 packets work good. 

 

http://www.pingplotter.com/

 

Try that - and let it run for your modem/router from your PC. If their is packet drop/latency you will see. 

 

Make sure your modem chipset is not INTEL one. If it is change modem. 

On 10/7/2019 at 10:45 AM, w1cx said:

My only option is to use a wifi adapter on my pc but I'm literally right on top of the router so signal is excellent.

if their is interference i.e. WiFi channels issue  -  sitting on top will not help.  But if you didn't had it before, you shouldn't have it now. 

 

Also i am assuming you are using USB connector/adapter? 

[w1cx]

1 hour ago, Barn!e said:

change the channel on the wifi network in the router page. usually 192.168.0.1 in your browser.

 

Make sure ports are forwarded in the router for ET

 

ask your provider for fastpath also known as interleaving off

 

check power profile to make sure wifi power management isnt the issue

Ok. Changed the channel. I used an app to find the best one and connected to the recommended one. 

 

I'm not sure how to check if my ports are forwarded for ET.

 

About asking my provider, I will save it as last option since waiting on hold for technical support is'nt great... 

 

Power profile for wi-fi adapter is at maximum performance but the USB selective suspend setting is set to Enabled, should I switch it to Disabled?

 

57 minutes ago, daredevil said:

WinMTR for 100 packets will help. 1000 packets is for datacenter to tell me aka us f*** you cos overall % is less. For finding issues, 100 packets work good. 

 

http://www.pingplotter.com/

 

Try that - and let it run for your modem/router from your PC. If their is packet drop/latency you will see. 

 

Make sure your modem chipset is not INTEL one. If it is change modem. 

if their is interference i.e. WiFi channels issue  -  sitting on top will not help.  But if you didn't had it before, you shouldn't have it now. 

 

Also i am assuming you are using USB connector/adapter? 

lol oops my bad for the 1000, I was just trying to "catch" when lag occurs. 

 

My modem provided by my internet provider is the Arris TG3452A. When I google it, it seems to have an Intel chipset 😕 That could be the reason? A bad modem/router? 

 

Yes I'm using a USB wifi adapter. 

 

Here's my results from Pingplotter.

 

 

Thank you all for your help.

[Buckwild]

You have 4 Ethernet ports on router, Wire connect with CAT 5 cable.

[daredevil]

2 hours ago, w1cx said:

My modem provided by my internet provider is the Arris TG3452A. When I google it, it seems to have an Intel chipset 😕 That could be the reason? A bad modem/router? 

 

https://www.dslreports.com/forum/r32333324-TG3452A-and-huge-latency-issue

Current list of known Bad Modems

Before we show you a list of bad modems, we’ll say the most popular bad modems are the ARRIS SB6190 as well as the SVG2482AC and the Netgear CM700. However there is wide array of modems that ISP’s have released to their unsuspecting customers such as the following.

 

BAD ARRIS MODEMS	SB6190 SVG2482AC MG2402 SGB6950-AC2 SGB7400-AC2 SGB7580-AC DG1642 DG1660A DG1662G DG1670A DG1670A/ACT DG2460A DG2470A DG3450 DTG1682G TM1602A TM1602G TM3402 TG1642 TG1662A TG1662G TG1662S TG1672A TG1672G TG1682G TG2472G TG2482 TG2492 Virgin Media Hub 3 TM3402 TG3452
ASUS	CM-32
AVM	FRITZ!Box 6460 FRITZ!Box 6490
CISCO	DPC3848 DPC3848V DPC3939 DPC3941B DPC3941TA Comcast Xfinity XB3 XG1-V3
COMPAL	CH7465-LG UPC Connect Box CH7466 CV7160
COMCAST	Xfinity XB3 (DPC3941B / DPC3941TA) Xfinity XB6
HITRON	CDA-32372 CDA-3-35 CDA-3-20 CDE-32372 CGN3 CGN3ACR CGN3AMF CGN3AMR CGN3ACSMR CGNM-2250 CGNM-3552 CGNV4 CGNVM-3589 CGNVM-3582 CODA-45 CODA-4502 CODA-4582 CODA-4589
LINKSYS	CG7500 CM3016 CM3024 CM3132
NETGEAR	CM700 CG4500 CG4500TM C6300BD C6300 CM400 CMD31T source
SAMSUNG	Home Media Server
SMC	D3G2408
TECHNICOLOR	TC4350

[daredevil]

Some more info - 

 

 

[Schmerzen]

I'm not sure I understood the whole thread correctly but, if you haven't tried with cable, try it. Wireless can be very problematic sometimes and can be affected by many things.

 

My first step would be to discard a problem caused by WiFi. Sometimes being too close to the modem makes more harm than good. If your connection is steady with Ethernet but fails with WiFi then we've found the problem!

 

If not, then we can proceed to make tests over the ethernet to figure out if there's latency, bufferbloat, dropped packages or any other anomaly that can degrade your internet.