Thanks for the information and all the hard work. I can't spare any cash at the moment unfortunately . Though, perhaps I can help by offering the following:
Out of curiosity, does F|A have any type of monitoring infrastructure, such as Nagios? If so, why wasn't there an early warning? If not, will there be to allow for future early interventions?
In addition - is it not possible to temporarily reassign the IP addresses to different servers? For instance reassigning Silent #1's IP to another server and setting up a temporary ET server that doesn't actually allow people to play but merely states that the server is currently down for maintenance and offers to redirect them to HC (server is full message is customizable). It might be a bit inconvenient but it might prevent those servers from losing a ton of players.
I am not sure if we are specifically using nagios. However, I do know that DD has monitoring on the server. I have passed on the message to DD about rerouting the IP to one of the other servers.
That actually depends on the company - but in my experience it's been the same (I rent 2 dedi's) it's usually free to replace disks - and they generally rebuild the array too (whenever there's raid involved).
It seems they're with Constant (I think this might be part of Choopa) - so perhaps they're actually colocating?
We have servers in US and Euro locations. They are dedicated so that we can run multiple games and servers
Yeah most companies you rent from would never be caught asking customers for repair costs, would be ridiculous lol but yeah that's the danger of colocation
Well at the moment we are not sure of the exact costs.. we are also considering shifting from the current host if needed
In the other hand one could host many gameservers on 1 machine for fixed cost, which seems to be the case atm...
In fairness - this isn't a bad thing (the single-point of failure on the other hand is). I was surprised that F|A doesn't have a hot-swap replacement standing by or a simple ET-shim that acts as a server is full redirect ("Server is under maintenance, connect to hc.clan-fa.com?") and that no monitoring system (if any) actually reported an I/O problem; I'd love to know more about the issue and the circumstances involved. Though - to be fair, there was a *lot* of warning involved regarding the server, there were issues with Lag on Silent 1 and on Jay 2; we were all just looking in all the wrong places (I do swear that route was mucking things up too!).
Mind you, I'm complimenting F|A - I wouldn't even have expected any of that from other clans because most aren't nearly as well organised and thought out as F|A.
So perhaps - in the end this is a learning point, always have disaster prevention (monitoring and the likes; hint: Nagios - it's a b*tch to setup but it's enterprise proven) & control plans (temp server redirects, etc) standing by when things go wrong.
Either way, kudo's for handling this matter - and do keep us all in the loop if possible.
We will surely take the suggestions and try and implement them at the earliest.
Mates, that's are not good news... But i can offer you something.
FA Leader could get 2 Server from ours if you want. Only change server
hostname and put your settings and here we go.
This Servers are setted to Jaymod and NoQuarter. The Hoster could fix
it temporary for you, i am pretty sure. Also we have only 32 Slots on
both Servers but this changeable. Also TeamSpeak you could have from
us. It's limited to 5 Slots but i could change it to 20+ Slots if you want. It
would take only 1 min to do this.
Of course, all without a quid pro quo!!!
That's the offer that we could make you. We should help them all together!
So, if you want to do it, let me know it and we could fix it asap!
again, I have passed the message to DD..need to wait and watch