ChillPill Posted June 2, 2010 Share Posted June 2, 2010 I have searched for ages on the internet to help solve this problem but I can't find a solution that acctually works.. I keep getting the 'USB device not recognized' balloon when I put my mouse in.. I have read that a lot of XP/Vista users have/had this problem.. Does anyone know what the problem could be and maybe a solution? Thx in advance Chillpill Quote Link to comment Share on other sites More sharing options...
Administrators JoeDirt Posted June 2, 2010 Administrators Share Posted June 2, 2010 Update your BIOS Quote Link to comment Share on other sites More sharing options...
thundercunt Posted June 2, 2010 Share Posted June 2, 2010 specs? Quote Link to comment Share on other sites More sharing options...
-=Medic=- Posted June 2, 2010 Share Posted June 2, 2010 as TDC said specs? also did you tried to change the usb port that you use for mouse to another one? Quote Link to comment Share on other sites More sharing options...
Administrators JoeDirt Posted June 2, 2010 Administrators Share Posted June 2, 2010 Use the mouse on another comp, if there is no issue, update your bios on the comp thats affected. Also maybe you wanna make sure the chipset driver is installed as well. Quote Link to comment Share on other sites More sharing options...
ChillPill Posted June 2, 2010 Author Share Posted June 2, 2010 Specs: OS: Wisndows vista 32bit Processor: Intel® Core2 Duo CPU T6500 @ 2.10GHz HD: ATA 465GB Motherboard: Hewlett-Packard Compaq Presario CQ71 Notebook PC RAM: 4 GB One question though about updating BIOS.. I checked what version I have and what versions are available.. It seems i have F06 and there are 3 updates, Do I have to update the first one then the second and then the last one or just the last one? Srry but I'm noob at PC's THX! Chillpill Quote Link to comment Share on other sites More sharing options...
Krauersaut Posted June 2, 2010 Share Posted June 2, 2010 Specs: OS: Wisndows vista 32bit Processor: Intel® Core2 Duo CPU T6500 @ 2.10GHz HD: ATA 465GB Motherboard: Hewlett-Packard Compaq Presario CQ71 Notebook PC RAM: 4 GB One question though about updating BIOS.. I checked what version I have and what versions are available.. It seems i have F06 and there are 3 updates, Do I have to update the first one then the second and then the last one or just the last one? Srry but I'm noob at PC's THX! Chillpill It normally refuses to flash if you need to go the long way. Anyway, if you're unsure, it won't hurt your BIOS if you install them one by one. Quote Link to comment Share on other sites More sharing options...
ChillPill Posted June 9, 2010 Author Share Posted June 9, 2010 ok BIOS is updated but I still have the problem.. Any other suggestions? Quote Link to comment Share on other sites More sharing options...
NoGooD Posted June 9, 2010 Share Posted June 9, 2010 ok BIOS is updated but I still have the problem.. Any other suggestions? As Joe suggested, test the mouse on another computer. If it works then you eliminate the possibility that the USB chip on the mouse is dead. It's not that uncommon to have the USB chipset on the mouse die. This is especially true if the mouse was in use at one point and yanked out of the USB port without being shut down properly. You can also double check the chipset drivers you have, but it should not make much difference since windows should have default support for a USB mouse. That could be the issue though. It would help if you took a look at your BIOS and made sure that support for a USB mouse/keyboard was turned on. Here is the sample pic from HP's website for Phoenix BIOS Quote Link to comment Share on other sites More sharing options...
ChillPill Posted June 10, 2010 Author Share Posted June 10, 2010 Ok I'll try this when I have the time later today But it's definetly not the fault of the mouse.. I doucblechecked it Thx in advance!^^ grtz ChillPill E: I looked really fast but couldn't find anything that looks like that Quote Link to comment Share on other sites More sharing options...
ChillPill Posted June 12, 2010 Author Share Posted June 12, 2010 Sorry to whine and such but I still can't play Is there anyone who has another idea? grtz Chillpill Quote Link to comment Share on other sites More sharing options...
G!NG3R420 Posted June 12, 2010 Share Posted June 12, 2010 (edited) Try uninstalling that particular drive and see if the automatic install will correct it. Go to your computers manufacture website (i.e HP,) Look for your mouse on the "supported device and drivers" list somewhere in the site. See if you can support the mouse your trying to use or not. If its not on the list there should be some type of instructions that will help you out. What is the product name of the mouse your trying to use? Edited June 12, 2010 by Ginger420 Quote Link to comment Share on other sites More sharing options...
Administrators daredevil Posted June 12, 2010 Administrators Share Posted June 12, 2010 Installed chipset drivers back and before that remove all old chipset drivers. 1. Uninstall old chipset drivers. 2. Reboot. 3. Install new chipset drivers back. 4. Reboot. Try to plugin hard ware. Check below link: They seem to have same problem like you. http://www.ntcompatible.com/Desperately_need_help_---_USB_Devices_Not_Recognized_t32356.html Quote Link to comment Share on other sites More sharing options...
ChillPill Posted June 12, 2010 Author Share Posted June 12, 2010 I know this sounds retarded but how do I uninstall my old chipset? I found this as an update... Should I then just install this chipset? http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3982237#N788 I already followed all the things google said, but nothing works Thx in advance! Grtz ChillPill Quote Link to comment Share on other sites More sharing options...
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