windows Asus K55VD: Random key failure

[Flible]

Hiho.

 

Windows 10  64b

i7 2.30 GHz

6GB RAM

 

The laptop has been in use for approximatically 5 years. I've very often had troubles with this laptop.

For this exact same issue, I have already sent the laptop to Support. To the full extent of their letter, this was the introduction, core message and ending of their operation report: "Keyboard replaced". Since apparently they only store them in Korea, it took about 9 weeks for it to be repaired and be returned to me.

 

The issue is as follows. At complete random times, keys seem to fail. Miraculously, when I press and hold with force onto a broken key, I would get one in. Consequently, once it "connected" again, it works fine. For a minute or two, anyway.

Also, when I would just wait for a minute or two, it sometimes works again.

It's almost always the same keys being out of order; numbers 1 to 4, the letters P, U and I and the Backspace button.

When the numbers are not working, I obviously check if the numpad numbers work; they do not. I feel that this excludes a hardware issue.

 

It's been a very long ongoing problem now, but it's worsened over the past 2 or 3 weeks. I can't think of a reason.

 

Solutions I've read up on/tried:

-Update BIOS. Fully done.

-Reinstall keyboard drivers. Tried.

-Reinstall windows. I tried this before the repair. Since I'm in the middle of my thesis, it would be frustrating to try this now.

-Send back to ASUS. The serial number of my laptop is in a book which I lost when I moved 5 or 6 times in a few weeks time. I can't do this anymore.

-Check for hardware issues. Although the keyboard was replaced, the issue persisted after about 1 year of clean playtime.

 

Information I read up on:

-There does not seem to be information about K55VD having this issue.

-However, recently a notebook of an earlier release reported a similar issue. It turned out to be a problem with the Fn button that is there to enable more functions on the notebook. The owner simply switched it off and everything was fine. This did not help me.

-Some notebooks report similar problems due to a faulty battery. Apparently after taking the battery out the problem was solved. I haven't tried this; obviously without a battery I would find myself with little power to try the keys with

-People suggested a corrupted Windows version. It came with the Laptop, though, and I've done no toying in registries or anything of the sort. Any way to check for this?

 

 

 

People who suggest for me to get an external keyboard will be lynched.

 

Thank you in advance!

[Extalibanman]

If you have access to an external keyboard, try it out.

See if the same problems persist, this would show you if its hardware or software exactly.

(Don't lynch me please!   )

 

When you re-installed the drivers, did you uninstall then reboot or uninstall and re-scan? 

If re-scanned, uninstall it again and reboot. Windows will install default drivers.

 

Have you checked your keyboard settings, specifically the filter keys setting?

Press the Windows button on your keyboard (bottom left) 

  Click the (Top Left) magnifier glass to search, type in filter

     Select turn filter keys on and off

On this page (PC Settings) everything should be OFF for keyboard.

Solved? Great! If not, lets move on to next solution

 

Check your language settings, should all be set to English/ US layout

Open up a file explorer window and paste this on address bar:  Control Panel\Clock, Language, and Region\Language\Advanced settings

Make sure they're on the "recommended" for the first 2 options

 

Open up a file explorer window and paste this on address bar: Control Panel\Clock, Language, and Region

Click Region, Make sure everything is correct 

   Click Additional Settings

      Reset everything on all tabs

Solved? Great! If not, lets move on to next solution

 

Could be a faulty NumLock setting/key

 

Open up notepad and copy this

 

set WshShell = CreateObject("wScript.Shell")

WshShell.SendKeys "{NUMLOCK}"

 

Paste into notepad. Save it NumLock.vbs 

(You'll know if you did it right, if the icon changes)

 

Double Click the file, it will switch on/off your numlock

 

Now, hopefully one of these solutions work! 

Let me know if not! And don't forget, test an external keyboard first to rule out hardware! 

[Flible]

Turns out as a hardware problem where keys are physically not connecting to the rest of the laptop. If I shut down my laptop, push a good few times on top of my keyboard then it'll last a few days again lol

 

/e I suspect if numbers are disconnected and numpad numbers are then not operating, it's because they must be linked somehow? Oh well.

Edited November 28, 2016 by Flible