SANDSTORM News Version 1.3.1 - 1st Gen CPU crash resolution and feedback.

[sincity]

We are still noticing reports of some users, mostly on first generation AMD CPU’s having issues running Insurgency: Sandstorm. To resolve this we ask that players ensure they are running on the latest game version (1.3.1.83625), have updated their GPU drivers, tried restarting their PC’s and have re-verified their game cache on Steam by following the steps below.

• Right click Insurgency: Sandstorm in your Steam library
  
• Select “Properties”
  
• Navigate to the “Local Files” tab
  
• Select “Verify Integrity Of Game Files”
  
• Reboot your PC once verification has been completed.

We have also been informed by Steam user: Theophilus that the following AMD drivers have resolved the crashing issue for a few users on AMD systems.

• Download and install the AMD 19.5.2 drivers or roll back to them if you are on a higher version.
  
• Then verify the game cache by following the steps above.

This should resolve the issue in the majority of cases, even for non AMD users, however, if you are still experiencing crashes after following the steps above, we have put out a special CrashTesting branch which contains a potential stable version as well as additional crash logging for our team.

To access this build:

• Right click Insurgency: Sandstorm in your Steam library
  
• Select “Properties”
  
• Navigate to the “Betas” tab
  
• Select “crashtesting” under the beta opt-into dropdown. (If you do not see that branch restart your steam client).
  
• Select close on the bottom right of the window.
  
• Restart steam to allow it to update your game to that branch.

If this branch works for you, please let us know in this thread. If it does not, please also post a reply in that thread letting us know your system specs and when the crash is occurring for you.

• Please list your full pc specs or provide a DxDiag.
  
• Please list your video settings and driver version.
  
• Please let us know when this crash occurs (e.g upon loading the game, during the main menu, in local play, in online play etc..)
  
• Please let us know if anything unusual happens before the crash, or if the crash only occurs on certain levels / modes / etc..
  
• When submitting a UE4 crash report please include a description and your SteamID and your CPU type.

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