Community update 02/03/19

[sincity]

Hi everyone,

After Thursday’s update, we have observed an increased number of threads and reviews mentioning a performance decrease with our move to Unreal 4.21, as well as a higher frequency of certain issues which we thought had been vastly mitigated. Our programming team has been working hard to try and isolate and resolve these issues, which include problems pertaining to invisible hands/cosmetics, player desync, and the competitive leaver penalty. While we are working towards a near-term hotfix, we also plan to spend the coming weeks further polishing the game before working on new content.

With regards to performance issues since the update, we have provided some steps below which might help. While many have reported worse performance in the update, during our Closed Testing Environment testing we received data indicating that the majority of people saw improved performance in the new version, many having reported vastly improved performance. This suggests the issues are related to specific hardware and driver configurations, ingame settings, or old application data which needs to be cleared.

In order for our team to effectively reproduce and resolve these issues it is important we receive as much information as possible from the community. If you are having issues since the update we encourage users to check the performance discussion and support section of the Steam forums and follow our guidelines on how to correctly report issues, some key info is listed below.


STEP 1 - Check your machine meets the minimum system requirements listed on our Steam store page.

MINIMUM:
Requires a 64-bit processor and operating system
OS: Windows 7/8/10 (64 bits)
Processor: Intel Core i5-4440 (3.10GHz)/AMD FX-6300 (3.50GHz)
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 760/AMD Radeon HD 7970
DirectX: Version 11
Storage: 40 GB available space

RECOMMENDED:
Requires a 64-bit processor and operating system
OS: Windows 7/8/10 (64 bits)
Processor: Intel Core i7-8700 (3.20GHz)/AMD Ryzen 7 2700 (3.20GHz)
Memory: 16 GB RAM
Graphics: NVIDIA GeForce GTX 980/AMD Radeon R9 390X
DirectX: Version 11
Storage: 40 GB available space
Additional Notes: SSD is recommended.

STEP 2 - Ensure the game and all drivers are up to date.

If you have to experience a performance decrease from an old build to the current build, we highly recommend removing the contents of your app data folder found in “%LOCALAPPDATA%\Insurgency\Saved\Config\WindowsClient”, or trying a fresh install of the game or

If you are encountering performance issues when running 8GB of RAM, please ensure you are in full-screen mode and have closed down any open internet browser tabs or memory intensive background programs.

There are also some specific settings to look at adjusting if you’re running into issues:

• Display Mode: Full screen mode ensures the highest in-game performance.
  
• Shadow Quality: Lower shadows can have a significant positive impact on game performance.
  
• Scope Setting: Turn this setting to normal if you’re seeing performance issues while aiming down magnified sights.
  
• Texture Pool Size: Sets the amount of GPU ram that can be used by textures. Try both settings and see which works better for you.
  
• Frame Limiter: If you’re finding your FPS is fluctuating and would prefer more consistent frame rates, we recommend setting a frame limit. By capping your frame rate below your max FPS your fluctuations will appear less extreme and your frames times more consistent.
  
• Resolution: If you're running at a resolution higher than 1920x1080 and running into performance issues, try reducing resolution back down to 1920x1080.

Please ensure you are running the latest graphics card drivers from AMD and Nvidia.
NOTE: If you are using an Nvidia card and are not having any luck with the latest drivers, please try reverting your graphics drivers to the previous version. We have received reports that Nvidia’s latest drivers are causing issues for people. Please let us know if this works for you, so that we can better understand the impact of Nvidia’s latest drivers on the game.

STEP 3 - Create a post or email support@newworldinteractive.com with a description of the issue along with details of your system’s DxDiag and in-game settings; where possible include screenshots, videos, or steps to reproduce the error.

Before creating a new thread, please use the search function to see if your issue or a similar issue has already been reported. Keeping reports of similar issues in one place will better help our team find and analyse the problem.

When reporting an issue, please take a screenshot of your in-game settings page.

To see your system specifications, go to your Control Panel, System and Security, and then System. Or view your DxDiag file by search your computer for DxDiag, run and export results as a .txt file.

If you experience a crash please submit the crash report along with details of what happened prior and your SteamID in the description box.

View the full article