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SANDSTORM News July 30th Hotfix

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35252d6ef189c17a89b9e9f5a9facffbcb37c2d2.jpgWe are releasing a hotfix today to address frequent crashing reported by the community on first generation AMD Ryzen CPUs. If you are still experiencing crashing after this hotfix, please try the following:

  • Right click Insurgency: Sandstorm in your Steam library
  • Select “Properties”
  • Navigate to the “Local Files” tab
  • Select “Verify Integrity Of Game Files”
  • Reboot your PC once verification has been completed.

We have also been informed by some AMD users that the AMD 19.5.2 drivers do appear to be working for them. If you are still encountering issues and are an AMD user, you may try using this driver to run the game. Another option is to ensure your GPU drivers are fully updated to the latest version.

If you are still encountering any further crashing on this line of CPUs please be sure to inform us in the following thread here with the information requested below:

  • List your full pc specs or provide a DxDiag.
  • List your video settings and GPU driver version.
  • Let us know when this crash occurs (e.g upon loading the game, during the main menu, in local play, in online play etc.)
  • Let us know if anything unusual happens before the crash, or if the crash only occurs on certain levels / modes / etc.
  • When submitting a UE4 crash report, include a description, your SteamID and your CPU type.

For any users who have been participating in testing on our crashtesting branch, please revert your game to the live default build by doing the following.

  • Right click Insurgency: Sandstorm in your Steam library
  • Select “Properties”
  • Navigate to the “Betas” tab
  • Select “NONE - Opt out of all beta programs” under the beta opt-into drop down.
  • Select close on the bottom right of the window
  • Restart Steam to allow it to update your game to that branch

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