Out of the 3 that posted how happy you are with comcast, how many of you pay the bills?
Just curious if any of you have been charged for leasing a modem when you already own one? The websites I've frequented (consumerist, dslreports, etc) seem to be filled with ppl that have or are receiving bogus charges. I believe thats why they won the award.
As a preface....I am not in some back-water mountain top where only helicopters can reach, I am literally, 10 minutes away from one of the largest hubs in Virginia for Comcast; One of their major satellite uplink centers which makes the following all the more insane.
The service to my house, my neighborhood, and lots of chunks of the county I live in is utter trash.
In the past 6 years that I've had it (this is 100% not an exaggeration):
MAJOR trunk replacement to my neighborhood : 4 times
The line from the pole to my house : replaced 9 times.
The first FOUR, the install techs used the worst possible grade of cable, and left it on TOP of the ground.....The next few they couldnt seem to figure out how to properly terminate wire, use the correct splitter/balun/coupler, etc etc. I've never run it over, cut it/etc. They finally managed to figure out how to bury it the last two times they have come out. Only a few of the people who have ever come out have the right tools. A couple of them thave taken out their little line meters and go, golly gee! you have 80% noise in this line! no wonder the signal is so bad!
The junction box to my section of the neighborhood : 3 times
I dunno, perhaps sealing the box or making sure the weather seals are good might be something you want to check when you leave? Nope. Two of the times the box has literally been full of water. I watched the guy open it, and jump back as this column of water splashed/poured out. He was just standing there looking like he had seen a ghost.
My primary cable box has been replaced, and this is no joke : 13 times. We have a little counter on our fridge of our cable box replacements as a joke. Yup, this is lucky #13.
The HD dies in it, one time it started smoking and i had to get an extinguisher just in case. Three of them went into a permanent reboot cycle after one month of use. It's hilarious, you take a box in, they put it on a shelf, and hand it to the next guy! I am dead serious. I watched it happen. I'm like, uhm, he just said that didnt work, and you're handing it to me? The counter-lady looked at me with this blank, what am i supposed to do stare. The T.V is not on all the time, we watch at night, and sometimes some on-demand.
My cable modem replaced : 11 times. Same problem. 4 different models.
I've had these people tell me everything from the copper in the lines shrunk so my signal was degraded (mind you, the temps here never get below 20ish for a month or two a year tops). That the connectors the installers used in the trunk lines were totally the wrong kind. That they got the cable order messed up and bought the wrong grade of coax and decided to lay it anyway. They couldnt "find" my house (dozens of times) so they closed the ticket rather than call (guess they couldnt "find" a phone either).
Over the course of having this trash at this house, I've gotten around 8 months of free service because it's been out almost as much. For one outage it took them two weeks to even get someone to come look, then they said, oh, we're the wrong unit for this problem, we need to get the line guys our here...another week....
Aside from all that fun?
For a while I had my own modem and they were charging me their rental fee. I took mine in there, with the box, the receipt, and had it out with them. It was a model they don't even offer and the counter-idiots tried to argue with me that i was just trying to get out of paying for renting their modem. I said, "so I went to a store, bought one, paid $135 for it, kept it in the box, and came here all to avoid the what, $8/month charge? How can you say that with a straight face.".
Calling their customer service is a joke. One call the guy picks up, and you can clearly hear him say "watch this", he puts the phone down, THINKS he presses mute, and leaves it there, waiting for me to hang up. You can hear him and his office friends laughing and taking bets on how long I'd stay on the line. They talked about their girlfriends, food, the bathroom, all kinds of awesome topics.
I called again, with another moron who also thought he pressed the mute button, and proceeded to tell his buddy he was going to pretend he was checking the system and then say he didnt find anything so he could get off the line. When he got back I asked how his friend was doing with his new house, what was the recipe for his wifes crab dip that he was talking about and oh by the way, how was that check you didnt do. He was mortified, I asked to talk to his supervisor, who was able to pull up the recorded call, and wasnt laughing either.
If it was just once, or their people actually knew anything about how to troubleshoot anything, it would be one thing. But I can count on one hand, the number of folks who actually knew anything about how their system worked, or how to even diagnose a problem.
We don't have FIOS in my area yet, satellite sucks, and there are no other providers. I pay something like $190 a month in cable bills (just T.V and internet) and it is the worst service i've ever experienced.
I reported them to the BBB and the guy just laughed, he said you are like the millionth person ive talked to in the past few months with complaints like this.
Some of my friends who have it here also joke that we could probably get better service by hanging up some twine and using soup-cans on each end.
Edited by TwoCrows, 03 May 2010 - 10:53 AM.