Problem: losing internet and phone service all the time
Observed: Battery backup battery is dead or dying
System: It keeps saying to replace the battery.
Steps taken: Replaced the battery
Outcome: still doesn't work
The battery in the UPS system they use is a lead-acid sealed motorcycle battery. 12Volt
So I put it on the battery charger I have and let it charge until done at 6 amp charge rate.
Put it back into the system and the system runs fine. I get phones and internet again.
After 5 hours, system shuts down and says replace battery. Recharged it again and re-installed
and again the system runs fine.
Conclusion: Battery charger for system is not working.
Called Frontier and told them the story last Wednesday. They made a trouble ticket and said a tech would be out on Friday morn between 8-12 noon.
He didn't show up. Instead he went to the house across the street and replaced their UPS charger system. So I went to neighbor to check it out.
He didn't call them, nor did he have any problems with his FIOS system. So I called Frontier to see what the problem was. They said the problem
had been taken care of and the system had been replaced with a new charger/battery UPS. I then told them that they did that job at the wrong house.
They checked their paperwork and it listed my house number 710. I told them that the tech did the work at house number 699.
They checked with the tech and he realized that the map had the check point at the wrong house. But that it listed it on the map as 710.
So now I have to wait till tomorrow to have the unit replaced.
In the meantime, my account has been charged $99 for the battery. Which they finally removed today. I bought the same battery for $39 and installed
the wires for the connection from the old battery.
So I am still charging the battery with my charger and then doing the phone/internet, then recharge it again. It is a nuisance but it will get us by till they
get here and fix it.
So I get a call from the Frontier office about the problem and I tell them about their screw up and how angry I am about it. They apologize and tell me it
will be a free call and that I will get $10 off my next bill for the problems I had with them. Wow $10 !!!
The problem is that I cant b*** about all of this because my oldest son....is the head honcho of this area for Frontier.
Now here is the problem with this all in one FIOS system. Phone-internet-TV. If that battery system goes out....it all goes out. And if you don't have a cell
phone, you cannot contact them to tell them it is down. So you have to go to your neighbors or relatives to call and put in a trouble ticket.
Technology !! Gotta love it. I remember when, if the power went out, the phones still worked. Not today. Unless you have your wireless phone system
on a separate UPS backup.
Might want to think about that before an earthquake hits and all the cell towers are down.
I am going back to smoke signals.