I ordered my new Windows 7 Pro discs on Sept 23rd and was told by the company that they were mailed that afternoon by USPS (Post office).
So I got a tracking number to follow. It never said anything but "Electronic scan". So I waited and waited, and yesterday I called the company
that I bought it from and asked them where the package was at. I have talked to this lady about three times and each time I get a different
answer. I then called the USPS and they told me that the package has not been mailed yet. It has been electronically scanned for postage
but has not been picked up by a postal carrier.
So I called the company back again and got the same lady. Now you have to understand this, this lady speaks broken English and is Mexican,
and she is the support person. The company is in Anaheim, California. So I tell her what the USPS just told me and she says she will
expedite the package as 2-day mail. I asked her this, Why did you keep telling me it had been shipped, when you knew it had not been shipped?
She said that her computer says it has been shipped. So I asked to talk to someone else. She puts me on hold. Then about 2 minutes later,
she says, "Hello, may I help you?" I said, "You have been helping me for the last ten minutes, I asked you to get a supervisor who could answer
my questions". She replied. " I am the supervisor". "Then where is the owner?" "He is not here, may I help you?" So I said, "No you may not. I
am turning this over to Citibank MasterCard and let them work this problems out." Which I did.
I got the notification today from the USPS that my package has been picked up and is on it's way to me.
I got a call this morning from Citibank and the woman on there said that the problem has been taken care of and the package is on it's way.
Here is what Citibank told those people. Ship the package immediately and make it 2 day without any charge to me. The company then was told
by Citibank that they had several complaints from other Citibank card users about poor business practices from this company. They have now
placed that company on a 30 day listing with the BBB, if there are anymore complaints from Citibank cardholders about this company, they are
going to be dropped from the Citibank users listing. (Citibank won't do business with them anymore) They will be placed on the bad list for all
VISA and MasterCard holder companies and could lose the ability to be able to accept those cards anymore.
The name of the company is Mission Softwares so be aware.
Don't mess with the Smoke